Last Updated Oct 1, 2026
This Privacy Policy applies to the following Morni applications ("the Apps"):
com.morniksa — Roadside Assistancecom.morniksa.provider — Roadside Assistancecom.morni.zayedThe general sections below apply to all Apps. Where practices differ by app, this is stated in the App-Specific Practices section.
Morni collects personal identification information from users in various ways, including but not limited to, when users visit an App, register on an App, fill out a form, complete a survey questionnaire, and in connection with other activities, services, features, or resources we may make available on our Apps. Users may be asked for their full name, email address, phone number and payment card information.
Morni may collect non-personal identification information about users whenever they interact with the Apps. This information may include the type of smartphone, technical information about the user's means of connection to the App, such as the internet service provider used, and other similar information.
Morni collects and uses users' personal information for the following purposes:
Legal basis. We process personal data based on your consent, the performance of our contract with you (providing roadside assistance and auction services), and compliance with legal obligations, in accordance with the Saudi Personal Data Protection Law (PDPL) and its Implementing Regulations.
In the context of payments, we collect some personal data and send it to our payment service providers in order to process the transaction.
We offer payments via Apple Pay. If you choose Apple Pay (operated by Apple Distribution International), payment is processed through the Apple Pay feature on your iOS device using the payment card stored in Apple Pay. Apple Pay uses built-in hardware and software security features of your device to protect your transactions. To complete a payment, you must enter a pre-set code and verify using Face ID or Touch ID.
For payment processing, the information you provide during checkout, along with details of your order, is sent to Apple in encrypted form. Apple then re-encrypts this data with a developer-specific key before transferring it to the payment service provider of the card stored in Apple Pay to complete the payment. This encryption ensures that payment data is accessible only by the originating source of the request. After successful payment, Apple sends your device account number and a transaction-specific dynamic security code to confirm the payment.
Apple retains anonymized transaction data, including the approximate purchase amount, approximate date and time, and whether the transaction completed successfully. Anonymization removes any personal reference. Apple may use this anonymized data to improve Apple Pay and other Apple products and services.
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Apps. Sensitive and private data exchange between Morni and its users happens over a secured communication channel and is encrypted and protected with approved digital methods.
Your personal data is primarily stored and processed in the Kingdom of Saudi Arabia. Some data may be processed by our service providers (such as analytics, crash reporting, mapping, and payment services) on servers located outside the Kingdom. Any such transfer is carried out in accordance with the Saudi Personal Data Protection Law (PDPL) and its Implementing Regulations, and only with providers that apply an adequate level of data protection.
We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our partners, trusted affiliates, and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business and the Apps, or to administer activities on our behalf, such as processing payments, sending newsletters, or conducting surveys. We may share your information with these third parties strictly for those limited purposes, provided that you have given us your permission.
Users may find advertising or other content on our Apps that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Apps. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Apps, is subject to that website's own terms and policies.
Background Location (On-Duty). Morni Provider collects your precise location, including in the background (even when the app is closed or not in use), only while you are marked Online/On-duty. We use it to dispatch nearby jobs, provide live route/ETA to customers and operations, and support safety and compliance. Collection stops when you go Offline. Manage this via the in-app toggle or device Settings. We do not sell location data or use it for advertising.
Foreground Service & Battery. While On-duty, we run a foreground location service with a persistent notification for reliable updates. We may prompt you to allow the app to ignore battery optimizations to keep tracking accurate.
Overlay / After Reboot. We may show a small overlay control while On-duty (you can disable this in Settings). If you were On-duty before a device restart, the app may restore required foreground services; otherwise, no tracking starts.
Data We Collect (categories):
How We Use Data. Roadside assistance operations (dispatch, navigation/ETA), safety/compliance, notifications, analytics and crash reporting, fraud/abuse prevention, and support.
Sharing. Shared only with service providers needed to operate the app — e.g., mapping and analytics/crash providers (such as Google Maps, Firebase, Bugsnag) — and operational partners to fulfill service requests. Not sold and not shared for advertising.
Retention. Trip and location records are kept only as long as necessary (typically up to 12 months) for operations and legal requirements, then deleted or anonymized.
Your Choices. Use the in-app On-duty toggle to enable/disable background location; revoke permissions or disable the overlay in device Settings. For access/deletion requests, contact [email protected] .
Location While Using. Morni may collect your precise location while you use the app and during an active service request to detect your position, show nearby providers, and share ETA. It does not collect background location outside those contexts.
Data We Collect (categories):
How We Use, Share, Retain, and Your Choices. Same principles as Provider: operate service features, notifications, analytics/crash reporting; share only with processors (maps, analytics/crash, operational partners); retain only as necessary (typically up to 12 months); manage permissions in device Settings.
Morni Auction is used for vehicle auction services. It collects account and contact information (name, email, phone), payment information processed through payment service providers (including Apple Pay as described above), and app activity, analytics, and crash/diagnostic data.
Morni Auction does not collect background location. Conversion and navigation tracking within the Auction app is used to improve performance and development, and does not monitor or expose the user's identity or location.
Use of Background Location. Our Roadside Assistance apps collect background location data to support core features such as real-time service tracking, efficient dispatching, and accurate arrival times. Background location is only used for service-related purposes and is not shared with third parties for marketing or unrelated activities.
Consent and Control. Background location is collected only after the user (customer or provider) grants explicit consent in the app. Users can enable or disable background location at any time through their device settings. Disabling background location may limit certain app features and could prevent timely service delivery.
Data Sharing. Background location data may be shared only with service providers, operations teams, or authorized partners strictly for fulfilling service requests. It is never sold or shared for advertising.
Retention. Location data is retained only for as long as needed to provide the service and comply with legal or operational requirements.
In accordance with the Saudi Personal Data Protection Law (PDPL), you have the right to:
To request access, correction, or deletion of your data, or for any privacy-related inquiry, contact our Data Protection Officer at [email protected]. We will respond to verified requests within 30 days. Some data may be retained where required by law (e.g., transaction records) and will be deleted or anonymized once the applicable retention period ends.
You can also request account deletion directly from within the app via Settings → Account → Delete Account.
Morni tracks users' browsing within the Apps and website to improve and develop performance. User identity and location are not monitored or exposed through this tracking.
Morni has the discretion to update this privacy policy at any time. When we do, we will revise the "Last updated" date at the top of this page and send you an email notification. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
By using any of the Apps, you signify your acceptance of this policy and the applicable terms of service. If you do not agree to this policy, please do not use our Apps. Your continued use of the Apps following the posting of changes to this policy will be deemed your acceptance of those changes.